Customer Testimonials
It's always been great coming here And I enjoy the kind staff So very nice
I thought the parts took way too long to get there, and my vehicle was giving back to me with very dirty window where work was done. However JP himself cleaned it up.
Amazing experience as always! James is the best!!! Highly recommend Kia East. Always a pleasure .
Location access is easy and service center was good. Fin was amazing from beginning to send. Several work needed to be done, enjoyed commercials on different services and why one should ask their service agent about it. Since I was there for several hours could have used a break with an entertaining movie and would suggest cookies for the coffee as other dealers do. Some offer bagels, but cookies would be fine instead of the pretzels. Thank you for offer something, I passed. Fin is amazing always, smiling, welcoming, updating status, touching base I was good since I was there ... Read More DealerRater - Oct 30, 2026
Unhappy with lack of customer service. I had to bring my car to the dealer for an oil change because the previous time a tech over tightened the oil pan bolt and it was stripped
Few times I have gone to get tires rotated and the job wasn't done but I was charged for it. This recent time I went and I was told one price and charged extremely more than was quoted. When I asked they made some adjustments but Kia service take your money and don't do the work. Very unsatisfying I have bought 3 Kia's but have to go somewhere else for service.
You hope buying a new car will be simple and exciting. Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it.
We chose this dealership despite staying nearly two hours away because of its straightforward pricing and the availability of the exact Telluride we wanted. From our first conversations, Bryan Acebal was attentive and easy to work with. That openness mattered to us and gave us confidence in making the trip.
After we drove home, we discovered a vibration at highway speeds that hadn’t been apparent ... Read More DealerRater - Oct 28, 2026
What stood out most about the Service team at Greenway Kia East was their willingness to listen. We brought in our newly leased Telluride with a vibration that only appeared at highway speeds, and several members of the team took the time to ride with my husband, experience the issue firsthand, and acknowledge our concerns.
Our dedicated Service Advisor, Oscar Escobedo, was attentive, respectful, and candid about the repair timeline—especially important because we had a scheduled departure from Florida approaching. We also appreciated Service Foreman Kenny Ortiz making sure the replacement vehicle had been tested at highway speed before ... Read More DealerRater - Oct 28, 2026
My experience with JP is always ?? % he takes his time and explain what my vehicle needs and keep me safe on the roads
Fin is always receptive and kind. Taking time to explain any issues He keeps me updated and aware of any work that needs to be done in my car. He even tried to help me find a Telluride on the parking lot because I asked if I could take a look
This is the only dealership I've gone to for service on my Kia because of the entire service team. Gina is an incredible service manager and Kia is lucky to have her.
This dealership has always provided great service for my KIA. I look forward to continuing utilizing them in the future
The process moved along very quickly. Everyone was very pleasant to work with. Iderson explained everything that he was doing you weren't left in a corner to try and figure out what was going on.
Great service and my service advisor was amazing, I will definitely will continue to bring my car for service to this location.
I bought a Ram 1500 Outdoorsman. I found the truck online. I got to the lot and it was a bait-and-switch at $7K over the advertised price online. Due to that specific model having its stock upgrades, and the fact that I had been looking for that rare model, I (personally) felt it was worth it.
Pedro was my salesman. He was thorough while selling the truck; he was quick to answer questions and showcase it. He wasn’t pushy and did not force anything on me - the only good things I can say.
Kevin was my finance manager. On ... Read More DealerRater - Oct 17, 2026
The experience was amazing, I was taken care of right away, given a heads up about everything happening and an added plus the free first oil change
I have been going to your dealership. Kia east since 2018 and I have not had any problems whatsoever with anyone there. Carlos in the service department has been super great in accommodating me. When I need help. I have four kia's and out of the four three of them have been purchased at your dealership. I am very happy with you guys. Everyone is sweet and goes out of their way for us
They diagnosed the problem and quoted the amount. I got a second quote and towed my car to another place. I saved move than 50 percent. Which was over $1,000 dollars.
I travel the extra 28 miles from Clermont because the service dept is worth it
Came in for an oil change. Smooth process, start to finish. No complaints during this visit.
Clean friendly and curteous They were awesome took care of everything in a timely fashion they were awesome and helpful
Son muy respetuosos Son bien rapidos Son Amables Estan bien acecibles Mi mejores esperoencias en compra de csrros
I had an amazing experience at Greenway Kia East. I went in for service and I was taken care of by everyone from the moment I walked in until I drove out!
Fairly painless One two three four five six seven eight nine ten eleven twelve thirteen
Okay ?? All right Okay All right ?? ?? Yeah Wow Okay ?? ?? Okay
Always on time and through The service tech follows up while you are waiting. Will return
Very poor communication. Took WAY too long. I needed to reach out multiple times for updates on status. I waited ON SITE for 7 hours for minor service- oil change, transmission fluid flush, and notes recalls. Checked in around 830am and dis not leave until 3:50. Thats unacceptable. I did not purchase my car from this dealer due to poor sales experience. Unfortunately its the closet location for service. After this past service, I am strongly considering driving elsewhere. Very disappointed that a trim piece which I noted on the my scheduling call and 2x with advisor that morning was not fixed. ... Read More DealerRater - Oct 1, 2026
I had an amazing experience working with Rome. He was patient, professional, and genuinely took the time to understand my situation. I had been turned down by other dealerships, but Rome didn’t give up. He went over every available option and worked with me to find the best possible scenario.
What really stood out was his honesty, patience, and willingness to explore every avenue instead of just telling me “no.” He made the entire process feel comfortable and never pressured me. In the end, he was able to get me approved when no one else could.
If you’re ... Read More DealerRater - Oct 1, 2026
Customer service was great, I would recommend to anyone The staff is very friendly and knowledgeable
Performed requested and necessary service and returned my vehicle washed and vacuumed. A very pleasing experience
Oscar did a great job, he kept me informed and took care of my vehicle
Handled car recalls without issues. James made appointment over phone in timely manner and worked with me on days I needed my car for child pick up. Harassed by salesmen in waiting area trying to get you to buy a new car.
They kept me waiting a long time; the appointment was at 11:00, and I didn't leave until nearly 4:00 p.m.—to me, that is disrespectful.
I was disappointed no one came out to speak with me and explain what needed to be done - I just received text messages - doesn't really say much for personal customer service
I was disappointed no one came out to speak with me and explain what needed to be done - I just received text messages - doesn't really say much for personal customer service
Janphiel is the best , than you for help me in the Maintenance of my car
It all started.I took my car in for service.Started to look around and things progress from there
The experience started out ok, but the service took much longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it (along with a battery terminal cleaning).
The car is new, purchased last November, and has a maintenance package so all of that seemed strange to me. That a car so new would need those things and also that I should be charged for them. After getting home I realized I probably shouldn’t have been charged for the alignment even though it’s not ... Read More DealerRater - Sep 15, 2026
Friendly staff, the repair was done in a reasonable amount of time, quick and easy walk in
Overall fine. Recall repair done but didn't check that it was fixed so had to wait longer to have it done again. My advisor is 10/10 though!
Quick and easy service:) It was a great overall experience. Everyone at Kia was very friendly and extremely helpful:)
Awesome! Great experience and very attentive Always clarifies all my questions Great service and provides updates
This was by far the worst auto experience I have ever had in my life. From being told I would get a loaner repeatedly by Fin. It was always a yes when this is confirmed, yes when this comes in. To the Service Manager Carlos taking authorization from someone who did not have authority to make decisions on my behalf. This came even after I verified if I would be double charged- yes I would be and I advised I would bring a new starter. Carlos was very dismissive when I questioned the authorization. When I bought the starter in ... Read More DealerRater - Sep 6, 2026
Everything went well from the sales moon to the finance officer to the new car manager
Professional and efficient The service department went above and beyond for me and my family.
Great people with patience and friendship, they do everything for us and always available to help anything.
They did a great job replacing my horn and fixing the AC. However, I didn’t like that the horn was replaced multiple times, and the parts were never available during my visit. I had to come back when the parts finally arrived.
The service was fast, clean waiting area. Friendly as you walk in the door. Fiyinfoluwa got me in and out and answered all the questions that I had. He also made sure there were no recalls on my jeep.
I have no idea who Gina is but I had a wonderful experience with Oscar. That 5 is for him not Gina
Outstanding! Edgar and Tyler went above and beyond to work with me. They kept at it until I was comfortable with signing the contract. Both employees are a true asset to your establishment!
Bought a used car from 100 miles away. They sent me a great video showing everything on the car, and they delivered it exactly as described. Couldn’t have been easier or more transparent. Would absolutely do business with both Ahmad and this dealership again. They also had clear communications between salesman , GSM, and finance. I never had to repeat myself. Very well run place.
Best customer service!! I would recommend this dealership, go see damien at greenway kia east.
Attentive even as a walk in, updating me throughout the process. Attentive even as a walk in, updating me throughout the process. Took his time to look into other details of my car.
It was a great service experience. I arrived at the dealership and was assisted immediately. They kept me updated throughout the entire process regarding the status of my vehicle. The issue was resolved quickly, and I was very satisfied with the service I received.
It was a great service experience. I arrived at the dealership and was assisted immediately. They kept me updated throughout the entire process regarding the status of my vehicle. The issue was resolved quickly, and I was very satisfied with the service I received.
My experience with JP Rivera Vázquez was excellent. He was extremely helpful, explained everything that was going to be done to my car in detail, and was very professional throughout the entire process. I truly appreciated his professionalism and excellent customer service.
You wouldn't replace the wiper blades you wouldn't check the fuel gauge after I came back the second time you finally checked the fuel gauge and replaced the battery your service man lied the first time I came you didn't reemburse me for the wiper blades you screwed a lady out of ten bucks xxxx poor service I kept being told I would be reimbursed for the wiper blades
He's cordial and keeps me updated. We review all that needs to be done, before I sign off.
5 He is professional and attentive. I appreciate his great customer service. Consistently keeps me updated.
Straight to the point Always run a full check Provide me with the insight of the status of my vehicle and work in time manner
Fin is always helpful .Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy
Mr Oscar, Mr Iderson and Mr Raiahd was the greatest treated I had at the dealership, thanks
Nice people, with patience and respect for all kind service! Mr Habib. Mr Oscar and Mr Iderson are both great people and great service! Thank you
Service is the only department I will mess with Good service techs, bad sales people
Oscar went above and beyond for me. He made sure I had some water while I was waiting in the lobby
The problem with the car passed between managers, repeated breakdowns, no resolution, replacement or purchased cancellation offered.
Worst Kia dealership I’ve ever had the displeasure of working with. New Sportage with only 8k miles on it. Already had the AC go out at less than 5k miles, issues with financing bouncing back my payments, and was told I could get the first oil change for free at ANY Kia dealership which now they’re saying it has to be greenway. DO NOT buy Kia, DO NOT buy anything from this dealership. I used to like them but they’ve changed ownership and the new owner SUCKS!!!!
I took my kid to this dealership to have a campaign service performed a four-wheel alignment and all four tires Road force balance. I was informed the car was ready to go paid the bill took the car on the way home I had to take the car to Firestone to have the front end aligned correctly. I contacted the dealership with the printout from the front end alignment machine from Firestone indicating that the car was still out of alignment and asked simply for a refund for the alignment that they did. It has been two days now and ... Read More DealerRater - Aug 4, 2026
Very friendly and helpful. Quick service even though I didn't have an appointment. Armani was especially helpful. She spotted many chips in the windshield and helped us get it fixed through the insurance company.
Janphiel was very professional, helpful and friendly. We were very impressed with his service. Janphiel is a credit to your company!
It was a great shopping experience Type and Luigi were great. So was the financer
It was great. The service advisor was helpful and communicated with me. The service advisor was incredibly helpful and communicated effectively with me.
The service was really good and the person at reception was really nice and entertaining
The location is very well maintained and the staff are friendly and knowledgeable and professional in their work environment with handling of the vehicle information and handling in giving a great deal.
Was eager to help and resolve the issue We found out our AC needed to be replaced and he took care of that.
Fin was a great help Fin was a great help. Communicated effectively and helped me fix my car
Meet did a wonderful job. He took a very great care of me helping get through the experience easily
My experience is always pleasant. Scheduling is smooth and efficient. Oscar Escobedo is very cordial, professional and knowledgeable about my vehicle. I give him the credit for a great service experience.
Great service all around. From start to finish, I was provided fast and thorough service. Definitely service with a smile. 10 out of 10!!
I don’t know if this location is a tax collector’s office or a poorly run, overcrowded urgent care, but that’s exactly what it feels like. You’re galaxies behind Kia Clermont, and it’s honestly embarrassing.
I’ll never be back. Telling me to buy and try up to 10 different data cables from Best Buy to fix a glitching CarPlay issue, one that’s well-known and thoroughly documented in Kia Reddit forums, is lazy and unacceptable. Instead of acknowledging a known issue, you pushed the responsibility onto the customer. That’s not service.
What should have occurred ... Read More DealerRater - Jul 10, 2026
The experience was great. Representatives were knowledgeable. Service was great. Everything was explained clearly, and fairly.
La experience fue excelente un trato muy profesional y satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran gusto
it really wasn't the person that was working with me. It was the fact that I sat there for 2 1/2 hours waiting on a recall part to be fixed to then tell me they didn't even have the part and then ripped it off my car because I was leaving out of town the next day on a 10 Hour Dr. very discouraging as we have gotten all of our cars from Kia and I've never had this kind of service
I need to get the damage they caused repaired they damaged the interior of my car, parts were to be ordered to repair the damage none were ordered as of our visit k last week for the cars first oil change
The dealership is fine. I have no idea who are the names on your questionnaire. Service is way too slow. Spending 9 hours with an appointment and being in time is ridiculous. There were multiple people waiting forever as well
I went to purchase a used vehicle, and the experience was extremely disappointing.
During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem like the vehicle had been properly prepared. When they delivered the car to me after the purchase (it was nighttime), I didn’t realize it had been given to me in the exact same condition. Later, I found pet hair in the trunk, and the outside was covered in small dots that were very difficult to remove—even a car wash didn’t get ... Read More DealerRater - Jul 1, 2026
Fui à Kia da E. Colonial Drive para comprar o carro do meu marido e, graças ao atendimento excepcional do vendedor Acael, acabei saindo de lá com dois carros — o dele e o meu também!
O Acael foi atencioso, paciente e extremamente profissional do início ao fim. Ele entendeu exatamente o que precisávamos, explicou todas as opções com clareza e nos deu total confiança na decisão. Sendo brasileiro, ele também tornou todo o processo muito mais tranquilo e próximo, facilitando a comunicação em cada detalhe.
Recomendo demais o trabalho dele! Se ... Read More DealerRater - Jun 22, 2026
Friendly, accurate, easy. Everyone was helpful. My car was ready at the timr promised. Good experience.
Very good They help to us to decide what car buy depend of my budget.
After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and ... Read More DealerRater - Jun 17, 2026
Great service. I would recommended to anyone that goes to buy or to do service.
Great experience All doubts were replied and all team supported me. Even the General Manager talked to me.
They greeted me quickly and advisor was prompt with reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash ready.
felt welcomed and everyone was very helpful I felt very welcomed and everyone helpful with my service and all questions I had
The dealership and Armando were great. Everyone was very friendly and helpful. It was a busy day and took a little long, but all was good.
I made an appointment online for Saturday at 10 AM. Went to the dealership at 10 and met Greg. Took a test drive in the Telluride, and then after that, we sat down at the negotiating table. Negotiating went past the lunchtime and we were getting hungry. Greg offered us some Pizza and we excepted. Thank you Greg. Negotiating went smooth, and the financing was pretty straightforward. Just like any other dealership. experience should be. Everyone was very accommodating and nice.
Was in for a recall, done in a relatively ok amount of time. The entire waiting area smelled like weed and salemen circled us like sharks going in for the kil.
Very helpful, quick and kind. They always listen to what I need and make sure I'm out on time. Always happy with my service
Service was quick and efficient. Armando was very kind and accommodating. Got in and out rather quickly
Kind, quick and efficient Fin was excellent. Kind and efficient and went the extra mile to make sure I was happy
